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Frequently Asked Questions
Why join Misfits Market?
What is Misfits Market?
Why should I use Misfits Market?
How is this food “different” from what’s in grocery stores?
How are you different from a CSA?
How are you different from other ugly produce delivery services?
How it works
How does the service work?
Where do you deliver?
How do I know what I’ll get in my order?
What are the benefits of your weekly grocery plan?
I have allergies. Can you omit certain items from my box?
How do I place my order? How long will it take to arrive?
Can I cancel my order after it’s been placed?
How we source our products
What types of produce do you offer?
Is all of your produce organic?
Where do you source your food?
Where can I find a list of your farms?
Misfits Perks
How does the Misfits Perks loyalty program work?
Do I have to enroll into the program?
How do I earn points?
Can I earn points from donating a skipped order?
How can I track my points balance and view available perks?
How can I redeem my points for perks?
Can I buy multiple items with my points?
If I redeem a perk but skip my next order, will I lose that perk?
Can I use my points along with other promotional discounts or codes?
What if I cancel my weekly grocery plan and downgrade to ordering a la carte?
What happens to my points if I return or cancel an order?
Do my points have an expiration date?
What happens if I don’t shop at Misfits Market for a long time?
Can I earn points from wine purchases? What about gift cards?
Shipping, payments, and packaging
How long will it take to arrive?
Who delivers the package and how can I track it?
I can't accept packages at home. Do you have any pickup spots?
Do you deliver to P.O. boxes or business addresses?
What days of the week do you deliver?
How much is shipping?
What forms of payment do you accept?
Do you accept SNAP/EBT?
When will you charge me for my order?
Is your packaging eco-friendly?
Will the contents of my box spoil in hot or cold weather?
Managing your account
Can I skip my order or pause orders if I need to?
Can I cancel at any time?
I’m on the Subscription Plan—can I set preferences for my prefilled cart?
Wine
What’s the philosophy behind your wine assortment and curation?
How is your wine packaged?
What does the $8.99 alcohol service fee cover?
Is there a wine order minimum?
How long does it take for a wine order to process?
Where do you ship wine?
Is an adult signature required at delivery for a wine order?
Can I pick up a wine order due to the adult signature requirement?
My wine shipment was damaged. What now?
I missed my wine shipment, now what?
I tried the wine, and I didn’t love it. Can I return my order?
Is there a minimum I need to spend to have the service fee waived?
Can I order wine without buying groceries?
Is the packaging you use to deliver my wine sustainable/recyclable?
Can I use credits/gift cards/Misfits Perks points to purchase wine?
Do you offer any discounts on wine?
Driver Tips
Can I tip my delivery drivers?
How do I tip delivery drivers?
Is a tip added for me automatically?
Can I change my default tip?
Can I opt out of automatic tipping?
Why tip delivery drivers?
Who gets the tips?
Other helpful information
Do you have a referral program?
Do you have a loyalty program?
Do you have a paid membership program?
Have a question we didn't cover?
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